I started noticing today that the values of some of the properties that are set on line items are being replaced by the string [FILTERED]. This has never happened before. This happens to seemingly random properties.
This is the properties of a line item I just added to the cart.
This is happening to me as well! just this morning. I’ve been informed I need to hire a shopify expert, but it sure seems like a backend issue. Exactly the same. I log all my payloads, so I know that I’m sending this:
{
“type”: “nl-add-to-cart”,
“item”: {
“quantity”: “3”,
“id”: “999999999”,
“properties”: {
“Typeface”: “Austin”,
“House-numbers”: “251”,
“Orientation”: “vertical”
}
and I get back confirmation like this:
“items”: [
{
“id”: “999999999”,
“properties”: {
“Typeface”: “Austin”,
“House-numbers”: “251”,
“Orientation”: “vertical”
},
“quantity”: “3”,etc.
But then the attributes are randomly replaced with [FILTERED].
Makes it hard to fulfill orders.
This is also happening for me. really messing up our packing lists. Following for updates…
Same for us - showing in checkout on product data, again causing real issues for our clients packing info.
Yeah this is also happening with line item properties. It seems to be happening between the cart and checkout and I can’t find a pattern/rhyme/reason why
“/cart.json” shows the correct line item property.
The checkout page for me is still showing the correct line item properties (both keys and values).
But when the order comes through, it turns to [FILTERED]
similar to us but all looking fine in cart but at checkout changes to [filtered] also on some products and not all and I just can’t see a pattern
I’ve scoured the docs and the changelogs to find a clue. The nov 8th update talks about line item properties and shopify scripts but they are only for Shopify Plus stores. Maybe they rolled out an update alongside that that is affecting outside it’s scope.
I’ve written to customer support and called them and they are looking into it.
Same issue here, due to this issue the Volume & Discount app is also not working because of this [FILTERED] property. Customers aren’t even able to checkout because the volume discount is constantly changing from full price to discount and they receive they can’t pay because the total price has changed… PLEASE SHOPIFY/INFINITE OPTIONS FIX THIS!
My best guess is it seems to be a privacy thing that was maybe rolled out too soon? And the random thing would maybe just be the detection of what is a private value is not perfect.
Experiencing the same problem on my store. Any news from shopify on what might be going on?
Same problem here! Is there any update?
Same Issue for me as well, Is there any update?
Happening to me as well. I sell custom products and every order has custom text line item property.
Even if a customer doesn’t type anything to the text field, it can still show up as [FILTERED].
It works well in cart but in checkout and in Shopify orders dashboard it shows as [FILTERED].
It’s a huge problem since I have to reach out to every customer to ask what they have typed if anything.
Same exact issue, happened around 3 PM GMT, really annoying as it’s random content each time and I can’t fulfill orders. I’ve contacted shopify support and they told me to get in touch with developers but this is clearly a Shopify issue
Same issue here. Any update on a resolution?
Same issue. Following for updates.
Literally same issue as what everyone described, never seen this in the 3 years of using Shopify.
One thing I can note is that the line item property values in question for me start with a space. the first character is a blank space. If that is a clue.
Just received the following from Shopify support:
While reaching out to my team, it was confirmed there is an ongoing issue where merchants see the [FILTERED] text appearing on the item property line. Once an update has been made, I will follow up with you via email as well.
