Line Item properties being replaced with [FILTERED]

Topic summary

Line item properties are intermittently being replaced with the string [FILTERED], primarily between cart and checkout/order creation. Many merchants report correct values in /cart.json and sometimes checkout, but the final order shows [FILTERED], hindering fulfillment and packing.

Impact:

  • Custom product text and options lost, requiring manual customer outreach.
  • Discount/volume pricing app behavior fluctuates, causing payment errors when totals change.
  • Occurs on random fields and values; sometimes even when no input was provided.

Observed patterns (inconsistent):

  • Values starting with a leading space may trigger filtering.
  • Specific values get flagged: “DELIVERY” filtered while “PICK-UP/RENTAL” not; “THOR” filtered while “ACE” not; “Gold” filtered while “Gold Accent” not.

Timing and scope:

  • Issue surfaced today; one report cites around 3 PM GMT.
  • Shopify support acknowledged an ongoing issue and promised updates.
  • Multiple reports indicate it was fixed for new orders around 3:45 PM PT. Old orders still show [FILTERED].

Workarounds discussed:

  • Review /cart.json logs and session recordings (e.g., Lucky Orange) to infer selections.
  • Temporarily adjust property values to avoid triggers.
  • Implement external capture of cart data (e.g., Mechanic tasks, contact forms) to reconcile missing info.

Status: Appears resolved for new orders. Open question remains on recovering or reconciling affected past orders.

Summarized with AI on February 5. AI used: gpt-5.

Same for us - showing in checkout on product data, again causing real issues for our clients packing info.

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