Lineitem compare at price not showing in export orders sheet

Shopify Discussion
,

Topic summary

Missing data in Shopify orders export: the “Lineitem compare at price” field is appearing blank in the exported orders spreadsheet.

  • Reporter notes this behavior started recently and shared a screenshot link to show the empty cells.
  • They ask for help determining the cause and whether it might be a dashboard/backend glitch.

Context and details provided:

  • Issue pertains specifically to the orders export sheet; no other fields were mentioned as affected.
  • No environment details, recent changes, or troubleshooting steps were provided.

Status:

  • No replies or guidance yet; no workaround or resolution reported.
  • Discussion remains open and awaiting input or confirmation from others/support.
Summarized with AI on January 17. AI used: gpt-5.
1

Hi Team,

Recently I have found that Lineitem compare at price in the export orders is not showing.

The fields are blank in the sheet of orders, see the screenshot for reference: https://prnt.sc/E1leAW1QoKLG

Please help why this was happening.

Is there any glitch in the dashboard end?

Looking forward to hearing from you!

Regards,

Kamal

Team Uniqaya.

1 Like