Links And Phone Numbers Won’t Show On Site

Topic summary

A user is experiencing visibility issues with links and phone numbers on their Shopify store using the Dawn theme. While the elements are clickable, they appear invisible to visitors.

Troubleshooting attempts:

  • Changed text colors to white and purple, but neither color displays properly
  • Unable to locate CSS settings or specific admin pages to adjust styling
  • Shared collaborator access code with someone attempting to help

Current status:

  • Some progress appears to have been made (referenced via screenshot)
  • Three elements still remain invisible despite troubleshooting efforts
  • The issue seems related to CSS styling or theme color settings that the user is struggling to locate and modify

The discussion indicates ongoing troubleshooting with assistance from another participant, though the problem is not fully resolved.

Summarized with AI on November 10. AI used: claude-sonnet-4-5-20250929.

Both links and phone numbers won’t show up on my site. They’re clickable but you just can’t see them. Please help. I’ve done all I could to change colors but nothing works.
(I’m using Dawn theme)

www.qveensdivine.com

I’ve changed all the text colors to white. Nothing has changed. All links on my site show up “purple”. Neither the purple or the white is showing.

How can I locate that screenshot and change the color from black?

How do I find that page on my end? I don’t know how to locate that screen and I don’t know what CSS is.

I sent you the Collaborator Request Code to you PM

Accepted

The three remaining still aren’t showing up.

Thank you so much for your help!

1 Like