Links in marketing email text not working

Store Feedback

Topic summary

Hyperlinks added to the body text of Shopify marketing emails appear to be created but immediately break or disappear, leaving the text unlinked. Reported across many stores, suggesting a widespread issue.

Scope and symptoms:

  • Multiple users confirm text links in email copy are not working after creation.
  • Built-in template links, buttons, and product blocks generally still work; however, one user reports image links also failing in tests.

Evidence and attempts:

  • A video attachment demonstrates the issue in action.
  • A third-party app vendor suggests trying a different template but does not identify a root cause.

Support and status:

  • No official response or fix from Shopify noted; one user reports support links leading to an unhelpful loop.
  • No workarounds or resolutions decided; the discussion remains open.

Key open questions:

  • Is this a platform-wide bug in the email editor affecting text hyperlinks?
  • Does the issue vary by template or account, and are image links impacted for some users?
Summarized with AI on January 13. AI used: gpt-5.
3

Hi,
This is QuickCEP-software that can help you increase your income.

I checked your video, but I can’t see any other problems from the video. I don’t know which email sending software and editing template you are using. If possible, you can change the template to have a look.

If you find this answer helpful, please give us a Like and Accept the solution.
Best Regards,
QuickCEP