Liquid movie mp4 dont show up

Store Design

Topic summary

A user is experiencing an issue where a custom Liquid MP4 video displays correctly in the Shopify backend but fails to appear on the frontend after saving. The video is placed in the main menu section of the website.

Current Status:

  • Problem occurs specifically when saving changes to the main menu
  • Video visible in backend editor but not rendering on live site

Suggested Solutions:

  • Verify the MP4 file is being served correctly by the theme
  • Check if the theme supports direct MP4 embedding
  • Consider using an external streaming source as an alternative

The issue remains unresolved, with the discussion still open for further troubleshooting.

Summarized with AI on October 31. AI used: claude-sonnet-4-5-20250929.
1

Hello i have a custom liquid mp4 movie. Who is seeing in the back end but if i go and save it dont show up who could help me? Website url is www.fashionbymoon.nl

2

@Jonkerrick - on which page have you saved it?

3

At main menu

4

The main menu it dont show up when saved

5

I’ve seen this issue happen when Shopify doesn’t properly render MP4 files on the front end. You might want to check if the file is being served correctly and whether your theme supports direct MP4 embedding. Sometimes, using an external streaming source works better.

If you’re working with video content, platforms like Net Mirror explore different ways to stream and access media efficiently. Might be worth checking out!