My shopify products now randomly do not show the background image and instead I get the message that the background image has been removed or deleted asdf. It instead shows a set of green spinning gears.
Hey, @AbbeyEagle .
Thank you for reaching out and bringing this to our attention.
It’s important to note that we’re unable to identify where the issue might be coming from as there isn’t enough information, and we’re unable to provide account-specific support via the Shopify Community as we don’t have access to merchant accounts. However, in order to identify and resolve the issue, we’d recommend reinstalling the theme and checking whether the problem persists on a fresh copy of the theme.
If the problem continue to persist and you’re using a Shopify-supported theme, then we’d be happy to take a closer look at your account through live chats via the Shopify Help Center. On the other hand, if you’re using a third-party or custom theme, then we’d recommend getting support for your theme from the theme developers. If the developers don’t offer customization or troubleshooting support, then you can also consider hiring a developer from Shopify Partners to assist you with a third-party or custom theme.
If you have any other questions on this topic, then don’t hesitate to let us know.
Hi @AbbeyEagle
Please share the store URL or the specific product URL on which you are facing the issue so that I can check and guide you.
Also a screenshot of the issue will be of great help
https://farmhousecreationsmuskoka.ca/collections/charms/products/40mm-rectangle-bar-pendant is the URL of one of the examples that this is happening to.
Thank you for your response.
Abbey
Hi @AbbeyEagle
It seems you have done customization on the PDP either via app or custom code.
The product images do appear but gets hidden. it seems some script is being used to overwrite.
You can check and update all the missing images which might solve the problem like
https://cdn.shopify.com/s/files/1/0615/6219/2028/files/FPOSS-e1515445527764.jpg?v=1712776846?v=12321
If you are using any app for the product personalization then you can reach out to their support team
I would need me to assist you further then I would need store access to check the code and guide you.
If you require further help, please don’t hesitate to reach out.
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