Live Chat Integration for support

Store Feedback

Topic summary

A new Shopify user seeks advice on setting up live chat for customer support. Multiple solutions are recommended:

Primary Options:

  • Shopify Inbox (native solution)
  • Third-party apps with WhatsApp integration
  • Dedicated live chat apps (Avada Chatty, MooseDesk, Chatway)

Key Features Discussed:

  • Mobile management capabilities
  • Email notifications for new messages
  • Unified dashboard for managing both live chat and email
  • Ticket categorization (open, resolved, pending)
  • Real-time translation and multilingual support

Installation Process:
Most apps require simply clicking install from the Shopify App Store, then adding contact details (email/phone number).

BFCM Preparation:
The user expresses concern about handling high inquiry volumes during Black Friday/Cyber Monday, particularly for order tracking and shipping questions. Recommended apps offer centralized dashboards to prioritize urgent conversations and manage multiple channels efficiently.

Resolution:
The user decides to try one of the suggested solutions after confirming they can switch between live chat and email seamlessly from a single interface.

Summarized with AI on October 27. AI used: claude-sonnet-4-5-20250929.
3

Hi @HarlieJ Welcome to the Community!

There are lot of free app in the shopify app store for the same, you can use Shopify Inbox app for live support.

If you want to have the whatsapp icon and what customer to land on whatsapp then you can use other free apps.

For integration you just need to find the desire app and click on install button and then later on in the app you need to add your email and number.

Hopefully it will help you. If yes then Please don’t forget hit Like and Mark it as solution!

Best Regards

Sahil

1 Like