‘Entered queue. Typical wait time ~5 minutes.’
Six hours later… still no customer service agent appeared.
Topic summary
A user is experiencing significant delays with Shopify’s live chat support system. Despite an initial estimated wait time of approximately 5 minutes, they report still waiting for a customer service agent six hours later. This represents a substantial discrepancy between the promised and actual response times, highlighting potential issues with Shopify’s support queue management or availability.
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