Live View Missing from computer but working on APP

Shopify Discussion

Topic summary

Shopify’s Live View feature disappeared from desktop dashboards while remaining accessible on mobile apps. Multiple users reported being unable to see active visitor counts on their computer admin panels for approximately two days.

Workaround discovered:

  • Live View relocated to Analytics dropdown menu
  • Users can bookmark this page for quicker access
  • Support confirmed this change and created a ticket to restore it to the homepage

Current issues:

  • Visitor counts showing discrepancies between desktop (295) and mobile app (3)
  • Active Carts button missing from the new location
  • Live stats (carts, checkout activity) now require scrolling to bottom of screen
  • Familiar visual indicators (lit-up circles for customer behavior) removed

User frustration:
Merchants criticize the change as adding unnecessary steps to access frequently-needed information. They request either reverting the change or allowing dashboard customization to meet individual workflow needs. The Live View count has reportedly returned to the homepage, but the redesigned interface still buries critical real-time metrics.

Summarized with AI on October 28. AI used: claude-sonnet-4-5-20250929.
15

@Shopify_77 Can you please fix this and return the Live View count of visitors to the same space on the Home page of admin?

As a commentor points out here, we shouldn’t have to click through (or bookmark) another area to see something almost EVERY user finds helpful.

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