Could you please clarify your Question. Do you mean that the live preview of the website is missing?
Topic summary
Shopify’s Live View feature disappeared from desktop dashboards while remaining accessible on mobile apps. Multiple users reported being unable to see active visitor counts on their computer admin panels for approximately two days.
Workaround discovered:
- Live View relocated to Analytics dropdown menu
- Users can bookmark this page for quicker access
- Support confirmed this change and created a ticket to restore it to the homepage
Current issues:
- Visitor counts showing discrepancies between desktop (295) and mobile app (3)
- Active Carts button missing from the new location
- Live stats (carts, checkout activity) now require scrolling to bottom of screen
- Familiar visual indicators (lit-up circles for customer behavior) removed
User frustration:
Merchants criticize the change as adding unnecessary steps to access frequently-needed information. They request either reverting the change or allowing dashboard customization to meet individual workflow needs. The Live View count has reportedly returned to the homepage, but the redesigned interface still buries critical real-time metrics.