Live View Missing from computer but working on APP anyone going to help with this? is it just me?

Could you please clarify your Question. Do you mean that the live preview of the website is missing?

This is happening for me too - I know there are customers on the website, I can see the visitors count on the app but not from my desktop or laptop. It started yesterday. I also did notice last night (around 6pm MST in Canada) I had a massive (aka unusually large, unless we run a sale or send an ema…

Same. I have not had a ‘active visitor’ show on my dashboard for two days now (despite having visitors). And therefore cannot access the live view.

I found another thread and it looks like you can only see the Live view if you click through from the Analytics drop down. I am not sure why this changed and it says you can “add it back” but I have not seen how to do that/can’t figure it out anyway. Let me know what they say!

I found another thread that shows you can see it by clicking analytics and then the drop down menu has the live view. Super annoying and I hope they add it back. It did say you have to add it back in to the homepage but I can’t for the life of me figure out where this is or how to do it

They actually joined chat and ended it :disappointed_face:

I see that option but it is wrong Visitors right now is showing 295 and app shows 3! Plus there is not Active Carts button!

Knowing Shopify’s desire to make everything more complicated and take 20 more steps for the sake of making things ‘look clean’… I doubt they will give it make. It’s my strong opinion that not a single person programing at Shopify has ever actually used it like an actual user would. Otherwise they’d …

update: support has shown me it is in the Analytics drop down now, so my fix is to bookmark this page separately to my browser, and he made ticket to bring it back to home page. we’ll see.

Live View Missing from computer but working on APP

Shopify Discussion

Debra_Jambor April 25, 2025, 5:52pm 5

I am on with Shopify support now to report this

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Live View Missing from computer but working on APP

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