Live website not showing available items

Shopify Apps

Topic summary

  • Issue: Product availability looks correct in draft mode but does not update on the live storefront after saving.
  • Current behavior: The live site only shows one available item (created a month ago). Duplicated items do not appear as available on the live site.
  • Context: Store uses the Printify app and Shopify’s Search & Discovery app.
  • Attempts: Multiple unspecified troubleshooting steps have been tried without success.
  • Impact: Customers can only see and purchase a single product on the live website despite more items appearing available in draft.

Status: No solution or actions identified yet; the cause and fix remain unresolved and the discussion is open.

Summarized with AI on February 4. AI used: gpt-5.
1

My website in draft mode shows all the correct available items but even after saved doesn’t reflect in the live website. I have Printify and Search and Discovery. It shows only 1 available item in my website which I created month ago, if I duplicate the item doesn’t show as available.

I already did several thing and nothing seem to be working.

3

They are fully published and available in 3 channels (online store, shop and inbox).

5

There is 1 available item that is available since I create the website, they are all under the same collection. That one is showing as available, but the duplicate of that one no. That is why I think there is no issue with the collection, inventory or tags itself. Maybe printify integration?

6

Hi @art6 ,
This is usually a Printify sync or product availability issue, not the collection.

Check these 3 things:

  1. Product status → must be Active, not Draft
  2. Sales channel → make sure Online Store is selected
  3. Printify → open the product in Printify and click Republish/Sync

If duplicates don’t show, they’re usually not synced or not active.

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