llegal Use of My Citizenship Number (BSN Number) by a Shopify Merchant

Shopify Discussion

Topic summary

  • Main issue: A user reports a Shopify-registered merchant has been using their BSN (citizen service number) without authorization since early 2023.

  • Attempts to resolve: The user says they have repeatedly asked the merchant to stop for over a year, but the merchant remains non-responsive and continues to use the BSN.

  • Requested action: The user seeks guidance on who at Shopify to contact to immediately block the use of their BSN on the merchant’s account, ensure the number is deleted from that account, and prevent any further use.

  • Status: No responses or outcomes are provided. The discussion remains open, with the key unanswered question being Shopify’s escalation/contact path to remove a misused personal identifier and enforce deletion.

Summarized with AI on January 2. AI used: gpt-5.
1

To Whom It May Concern,

A registered merchant under Shopify has been using my BSN Number (citizen service number) since early 2023. I have been repeatedly asking them to stop using my BSN number. It has been more than a year that the merchant has been non-responsive yet they continue to use my BSN number without my authorization.

Who should I contact from Shopify to immediately block the use of my BSN number under this account and take necessary actions that my BSN number of it is deleted from Merchants account, and no longer used.

1 Like