Loading time on admin Shopify

Shopify Discussion

Topic summary

A user experienced prolonged loading issues in the Shopify admin panel, with only a progress bar displaying for over 20 minutes, preventing any customization work.

Troubleshooting steps suggested:

  • Hard refresh the page (Ctrl+F5)
  • Disable browser extensions
  • Try a different browser
  • Clear browser cache

Resolution: Switching to Microsoft Edge resolved the issue, indicating a browser-specific compatibility problem rather than a platform-wide outage.

Summarized with AI on October 27. AI used: claude-sonnet-4-5-20250929.
1

I’ve been waiting for 20 minutes and I cannot customize anything. The page only show a progress bar on top.

braulhm_0-1750893825517.png
braulhm_0-1750893825517.png1919×904 95.1 KB

2

Hi @braulhm :waving_hand: either hard refresh the page (ctrl+f5), disable browser extensions, try a different browser.

Or clear the browser cache by finding instruction online and understanding what that will do for all sites.

1 Like
3

Yeah, I tried in Microsoft Edge and it works. Thanks!

1 Like