Local delivery and pickup app zip code based shipping and google merchant center

Payments + Shipping & Fulfilment
1

Hi!

I have a shop at https://loveboxpr.com

This shop uses a 3rd party app to calculate shipping rates based on distance. Google merchant center does not have this option, nor a way to connect them. The shopify feed has been consistently dissaproved for unknown reasons, I have corrected anything they mentioned and the organic listings work, the merchant account is suspended due to delivery issues. What I want is google shopping to use the zip codes to apply a distance based rate, and allow me to use the apps data, but if nothing else just to do that without dissaproving somehow. I have even tried a flat shipping rate, doesnt work either. Any experts here have resolved this problem? Is it a good idea to attempt a manual upload of the feed, as I have seen shopify product feed is not correct for the field identifiers or even similar to what google accepts, and upon doing that, how do I fix this shipping problem?

2

Shipping settings in GMC must be accurate or overestimate.

Using 3rd party shipping apps can not be imported in GMC.

If you want to replicate the settings, you will need to do it manually with postcodes, dimensions, and size to match up. However, this is way too difficult and I would not even bother going down this route.

I recommend you either change the shipping app to use Shopify native system.

Or set an overestimate manually.

Change the feed, will do nothing to resolve the issue.

1 Like
3

Thanks a lot Emmanuel, I can switch back to the native system, originally we could not use it because shopify was unsuccessful in recognizing our shops address when it was new. I hope now changing back to the shopify system will work, it is just sad to have to sacrifice the functionality that app provides especially the deliveries scheduling calendar.

Appreciate your time and please stay in touch.

Sincerely,

Zach

4

One last question, the settings in GMC SHIPPING to use the shopify zip codes is “MANUAL” or “AUTOMATIC” ? The GMC is also suspended and organic traffic is working well to this site so I don’t want to interrupt its operation in any way for these long approval processes.

5

Use automatic, then check if its correct by going to GMC > Products > All Products > click on a product > scroll to the center and view the shipping results. You can do tests and compare.

If it wrong, enable manual, and in GMC add a plus modifiier.

1 Like
6

None of this is working, here follows the google support email, I wrote
them back to tell them we only want puerto rico zip codes, how can we fix
this ?

I tried setting up a shipping service “Puerto Rico” is selectable there, or
in creating a region you can choose US and put in zip codes. Technically
they are US zip codes but the shop must be restricted to only PR.

Please Read their email and let me know if you can fix this problem for us.
I set it to automatic and left it…shopify zip code areas are already
successfully calculating shipping prices per zone.

Thank you for contacting Shopping Ads Team regarding the Merchant Center
account ID: 359060488. I will be happy to assist you further.

Query: Account suspended due to policy violation: Delivery issues.

Investigation: Post checking the account I see that the account is
suspended due to due to policy violation: Delivery issues, which means that
when a user is trying to complete the checkout on your website they are not
able to complete the checkout process.

Furthermore, I did check one of the product and I noticed that when I am
trying to enter the ZIP code at the checkout page and try to proceed
further I am getting an error message *“This order can’t be shipped to your
location. Contact the store for more information.”. *Please find below the
observations:

Item ID: shopify_US_6214284837041_37962877698225
Title: Chocolate Covered Almonds
Landing Page URL:
https://loveboxpr.com/products/chocolate-covered-almonds?variant=37962877698225&currency=USD&utm_medium=product_sync&utm_source=google&utm_content=sag_organic&utm_campaign=sag_organic
Tried for Zip code: 48219

The example provided above is not an exhaustive list of all violating
products. The samples are intended to help you identify the root cause(s)
of the warning(s).

Recommendation: I would advise you to ensure that all the products you
advertise are available for door-to-door shipping to your targeted
countries and the user should be able to complete the checkout for the ZIP
codes available for the target country.

For more information on delivery issues, please click here
.

I hope the provided information is helpful. In case of any further
questions, please feel free to respond to the same email thread and I will
be happy to help you further.

Note: As a precautionary health measure for our support Teams in light of
COVID-19, some Shopping Ads Customer Support options may be unavailable or
delayed. We apologize for any inconvenience this may cause and appreciate
your patience.

Thank you for choosing Shopping Ads Customer Support. We appreciate your
relationship with us.
Sincerely,
Kushagra
Shopping Ads Team

NB: If you need to reference this support ticket in the future, the ID
number is 4-6654000031501

7

I found this websites what is my zip code . This should solve this problem.