Local payment disabled on my account

Payments + Shipping & Fulfilment

Topic summary

Local payment method Bancontact (Belgium) was suddenly disabled on multiple Shopify stores, with notices advising merchants to contact support to reactivate.

  • Reported impact: At least two merchants saw Bancontact disabled the same morning after previously making sales.
  • Suggested causes: One reply notes possible reasons such as a system/app update or an account-related error, but no definitive cause is confirmed.

Recommended actions:

  • Primary: Contact Shopify Support for account-specific investigation and reactivation guidance.
  • Workaround: If you have a Stripe account, consider using the third‑party “Easy Pie Checkout for Shopify” to accept Bancontact, iDEAL, SEPA, and other methods via Stripe (a YouTube demo link was shared).

Status and open questions:

  • No official explanation or fix confirmed yet; issue remains unresolved.
  • Key unknowns: the root cause of the deactivation and whether this is a broader platform change or isolated account issues.
Summarized with AI on December 18. AI used: gpt-5.
1

Hello, for 2 months I’ve had my site active on shopify and I’ve managed to make a few sales. Unfortunately this morning I received a notification telling me that my local payment method Bancontact (Belgium) has been deactivated and that I need to contact support to reactivate it. Does anyone know what caused this?

Thanks in advance

4 Likes
2

Hi @Cheikh1 !

There are a lot of reason for this one such as system or app update and account error. To have broader explanation regarding this, I highly suggest that you reach out to support as they have a better view of your back-end account.

3

same here ! Bancontact disabled today (very early morning). If you find out why and fixes I am interested !

1 Like
4

If you have a Stripe account you can use Easy Pie Checkout for Shopify, to accept payments and subscriptions with Bancontact, iDEAL, SEPA and many payment methods via Stripe.

Youtube preview: https://youtu.be/EutFCn1NMF0

@Cheikh1 @Nass1

3 Likes