Local Pickup Option with Shopify Basic Plan

Payments + Shipping & Fulfilment

Topic summary

A user migrated their small business from Etsy to Shopify’s Basic plan and encountered issues setting up local pickup. When attempting to configure local pickup through settings, the checkout process errors out.

Current Workaround:

  • Created a free delivery rate labeled “Local Pickup” as a temporary solution
  • Seeking a way to send custom confirmation messages to customers who select this option

Key Questions:

  • How to properly configure local pickup on Shopify Basic plan
  • Whether custom pickup confirmations are possible
  • Location of the “manage” section for pickup settings (another user also cannot find this option on Basic plan)

Status: Unresolved - appears local pickup configuration may have limitations or different setup requirements on the Basic plan tier.

Summarized with AI on November 2. AI used: claude-sonnet-4-5-20250929.
1

Hi Everyone, Happy New Year! I have a small business on Etsy that I just switched over to Shopify with the basic package. I wanted to offer local pickup as an option for my local customers however, when I set this up within the settings and tested it at checkout it errors out. Therefore, as a work around I added a free delivery rate with the verbiage “Local Pickup”. Is their a way to have a custom confirmation for orders with this shipping options selected to come pickup their orders? Or is their a way to properly set up pickup with the shopify base package?

Thank you for any insight on how to properly set this up!

2

I don’t see “manage” with local pickup on a basic plan. This option is only for delivery. Please advise where the “manage” section is with pick up.