Hi There, We recently had an issue with our local pick up orders where Customer details are not being recorded, such as name or billing address. We have the name as a required field on checkout and we use these details for verifying the customer for picking up the parcel. We have noticed that it’s…

We are seeing the same issue as well with local pickup. Currently in contact with Shopify support but no resolution yet. Please update here if anyone gets this problem fixed.

Same problem here. Did you already find a solution?

This was part of the response I got from Shopify support: “It looks like this may be due to some changes we’ve made to our checkout system and is expected behaviour for pickup as the billing address section is now removed when selecting Paypal (which would collect that information within the checko…

We’re experiencing the same issue. As a result, printed packing slips display no customer information. :thinking:

Our store offers pick up in store as well, and this change in the checkout system for pickup orders paid with PayPal is extremely problematic. We contacted Shopify Support, and they suggested we install one of the Store Pickup apps or hire an expert. We installed one of the apps and had nothing but …

We have the same problem. However, only since 2 weeks. The contact with the support revealed that we should contact PayPal ourselves. Apparently, however, several have the problem. Do you know if there is a configuration or something like that with PayPal that needs to be considered? Otherwise, it b…

I hear your frustration. But sorry, no, I don’t believe there is anything we can do about PayPal to get this information. If a person checks out as a PayPal guest, the information they provide does not import in. If a person checks out on their PayPal account, then what the customer has there is w…

My client recently started having the same problem with their store with PayPal payments. Following this thread in case there’s any movement.

We are also having this problem does anyone know if there is a fix for this Kind regards Kate

Local Pickup orders not showing billing address

Payments + Shipping & Fulfilment

DJNT July 30, 2022, 9:51pm 5

Spoke too soon. This is still happening.

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Local Pickup orders not showing billing address

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