Location API Not Assigning

Retired Boards Appdev Graphql Basics And Troubleshooting
1

Hello there.

I am an API developer on the BackerKit team trying to assist with a customer’s store (shopify store metal-weave-games)

I pushed over an order using the API integration we have with them, order id 4936131805411

They asked that it be sent to their AUS location instead of the US location, which appears to be the default.

When I sent over 8881930276, the AUS location id, that appeared to have registered succesfully.

But the customer sent a screenshot of their view, and it seems to be indicating it’s still sending from the US location.

I even tried moving the order to the location specified, but that resulted in it just moving from the location to..itself?

client.post(“/admin/api/2022-07/fulfillment_orders/6008417550563/move.json”, {“fulfillment_order” => {“new_location_id” => 8881930276}})

Result showed that it moved from 8881930276 to 8881930276!

Screenshot from the customer’s end.

IMG_2941.jpeg
IMG_2941.jpeg1170×2532 175 KB

2

Hi @BackerkitEng , we checked the logs on this and it appears that the move operation was successful and the new location id was changed to the AUS location id 8881930276. It appears that the original location id was the US not the current default AUS. As such the app appears to be working as expected. If you continue to believe there is an issue here you could recommend the merchant reach out to our technical support team to investigate further. Hope this is useful! -K