My old phone has my original authenticator app on it, but the screen is broken and I cant login into it. Is there anyway to log in to my account with out authenticator?
Hi there @gregusthe1st . Thank you for posting your question. I’m happy to help you out with this.
Without the authenticator app you can log in to your account using the 12 digit recovery codes that were provided to you during the initial set up of Two-step Authentication. You can read more about those codes on this page.
If you can’t locate those codes you will want to contact our support team through this page here. If you explain to your Support Advisor what you’ve explained here they will be able to get you in touch with our Accounts team who can help you remove this security feature and get back into your account.
When you visit that page you can follow these steps to request support:
- Log in to your account if possible. If you can’t log in you can still continue to the email or chat options by selecting Continue without logging in.
- Type in keywords for your issue in the search field and click Search.
- You’ll then notice common questions and help guides related to your issue and under that you will see the option to Get support.
- Then you will see the options to chat with us, email us, or request a callback.
Please let me know if you have any questions!