I have a Shopify account and recently changed the password.
When trying to log in I was presented with the option to enter a verification code or a recovery phrase. Unfortunately, I have neither, and so now I am essentially locked out of my account. Does Shopify have live support? How would I go about getting back in? Please me and my friend have worked too hard to let my stupidity get in the way
Hi @jhammer6 ,
I’m sorry to hear about the issue. Don’t worry, we’ll do all we can to help you regain access to your account.
In the case you still have not received the verification code, you can look into using the recovery codes you were given when two-factor authentication was first enabled.
If however, you no longer have access to those security codes, you will need to get in touch with our Support team, as we are not able to access accounts or verification codes via social media. You can access our live help by following this link. As you can’t log in, select ‘Can’t log in to your Shopify account’ and then immediately click on the ‘I still can’t access my account’ green button.
Then scroll down to the bottom of the page, where you should see the ‘Get Support’ section, where you can select your preferred communication channel.
I recommend once you regain access to your account to set up an additional built-in authenticator option that connects to the authentication method used for your computer, such as PIN, Touch ID, or Windows Hello. Consider only using SMS text messages as form of two-step authentication if you have no other method available to you.