Hello,
I am having an issue where my website does not identify a customer as logged in despite them being logged in. My website (whitakerrug.com) is set up so that prices are hidden for customers if they are not logged in and registered as a trade account. The website does not seem to recognize that a user is logged in and identifies every user as “logged out”.
The issue is resolved if the customer logs out and logs back in, but the issue arrises again after a few weeks. ChatGPT says that this is a known issue and will be fixed in the summer, but I do not know if that is true.
This is causing my customers a lot of frustration and I would love to know some more information about how to fix this issue or when it will be fixed by shopify.
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This issue often stems from stale session cookies or caching problems, causing Shopify to misidentify logged-in users as logged out, especially with custom logic for trade accounts. While Shopify has acknowledged similar session-related bugs and is working on improvements, there’s no confirmed fix timeline publicly available. In the meantime, adding a forced refresh or session check script after login, or prompting customers to log out and back in periodically, can serve as a temporary workaround.
Hello @WhitakerRugs
Concerning this issue, you need to further check if this login system is controlled by the theme from Shopify directly or by other apps or plugins you installed before. If it is due to other apps or plugins, better to get in touch with the related app support team in time and push them to resolve this issue in time. If it is from the Shopify end, you can give this feedback to the Shopify Support Team and let them help find out a temporary solution before it is solved eternally, or it will hurt store conversion and sales, and influence the backend data analysis very much.
In short, do the best to locate the issue cause code, and find another way to let users finish the purchase properly. Thank you!