Logo Issue. Aspect ratio must be between 100:1 and 1:100

Store Design
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Hi all

Working on a new template but never had this issue working with the same template.

Uploading the logo gives me the following error message

Aspect ratio must be between 100:1 and 1:100

Google isn’t helping me here. Any help would be great.

Thanks

1 Like
2

Hi @Pnutty

The error message indicates that the logo’s aspect ratio must be between 100:1 and 1:100. This means the width-to-height ratio must fall within that range. To fix it:

  1. Check the aspect ratio of your logo using an image editor.
  2. Adjust the width or height to fit within the required ratio range.
  3. Save and re-upload the logo.

Make sure the ratio (width/height or height/width) falls between 100:1 and 1:100, meaning it should not be extremely wide or tall compared to the other dimension.

If you have other questions, I will also answer them.

Best regards,

Daisy

3

What are some examples of ratio sizes between 100:1 and 1:100? I changed the ratio soooooo many times and I’'m still getting the same error.

1 Like
4

Same here; have you solved it?

5

A 100:1 ratio means the width is 100 times greater than the height — extremely wide and narrow. for example 1000 × 10 pixels

6

Open the SVG file with any text editor or notepad, add pixel dimension
from this:


To this:

```markup