Hi, I need some help please! I have recently noticed that the logo on my checkout page is not being adjusted to a mobile screen width. The logo keeps its original size which is very wide and this is causing the checkout page to zoom in.
This forces the customer to zoom out but then all the fields are too small and it’s causing me to lose sales.
Is there some code I can add to make the checkout logo a fixed width on mobile devices?
I am using the latest Dawn theme. I have attached a photo of what it should look like too. The strange thing is that the logo adjusts correctly on Chome (iPhone) but not on Safari (IOS15).
Please can someone help me? I’m willing to pay and will leave good reviews & likes on your comments! Thanks in advance!
Hi Claire,
Would you mind sharing your store’s URL so we can request initial access and have a look?
Thanks!
Hi JHK, I’ve currently changed the logo to something else to prevent high abandoned carts. I will change it back to the logo which is causing problems but I need to do that just before you’re ready to look into my store. Can you message me when you’re ready to check? Thanks!
Hi Claire,
You can keep the alternate logo, we just need the limk of the logo from your Files. We can the replace it locally and see the results
Hi @Claire_Upton12
Clear on what we have to do, would you mind if we requested collaborator access to confirm the width parameter that is assigned to checkout? Thanks!
Sure! Thank you so much JHK!
You’re welcome! Invitation sent.
Charles
