Something that can handle customer calls, email and live chat and integrate with Shopify. LiveAgent looks like possibly what I’m looking for, what other options are there?
1 Like
Hey @ctevan
Have you ever tried Zendesk? I think it pretty much supports all the integrations at once and can be helpful for you.
Best,
Moeed
Hi @ctevan
Like Moeed said, Zendesk can be a great choice.
Its Talk feature handles complex call routing better than most competitors, though its Shopify integration is primarily for viewing data rather than editing it.
Alternatively, Freshdesk offers a user-friendly interface that directly competes with other apps, providing a robust built-in phone system and a flexible pricing tier that is often easier for smaller teams to manage.
Hope this helps!
Talk to kim.cc
Everything except calls (out of the box - they have 3rd party integration for calls if I am remembering correctly).