Looking for general feedback on our 3D-printing site

[Hampus_S]

Hi we are a fairly newly started 3D-printing business in Sweden offering both 3D-printing and modelling. We ourselves, have designed the site from basically scratch and are looking for any advice on you might have regarding structure and or visual clarity. The site is in Swedish but Google Translate tool should help if using Chrome to make most text understandable.

The website: https://tredumea.se/

[MooseDesk]

Hi @Hampus_S ,

Thanks for reaching out to the community. We are MooseDesk, a comprehensive Live Chat, FAQ & Helpdesk App designed to elevate your customer support experience.

Congrats on your new store! Your store looks stunning. I can tell you have put a lot of effort into building this. However, I have some comments to make the good get even better. Here are some of my recommendations for better customer experience, please kindly check.

1. Sticky Your Header: Consider making your header sticky to keep important links accessible when users scroll. This will improves navigation and enhances the overall customer experience.

2. Revamp the Hero Section: I can see your current hero banner lacks a tagline. Having a well-crafted tagline helps capture attention, clarifies what your business offers, and can resonate emotionally with potential customers. This first impression can significantly influence whether visitors continue exploring the site or leave. Here is your reference:

3. Move Customer Reviews: I recommend you should move the customer review section under the product section rather than under the header because can more directly influence purchasing decisions. Moreover, consider adding images to these reviews will increase credibility and trust for your store. For instance:

4. Revise About Us Section: The About Us section could be more compelling with added visuals and a refreshed layout. This will make your story more relatable and memorable to visitors. Take a look at this example below:

5. Highlight Promotional Sales:

Consider adding a dedicated promotional sales banner on the homepage. This will draw more attention to your promotions, especially if you include a time-sensitive offer. Such urgency can motivate customers to research your products and potentially make a purchase.

Here is an example for you:

6. Last but not least, don’t overlook the importance of customer support for your new online store. Being available whenever customers need you the most can help drive more conversion to your store

I suggest exploring MooseDesk, a FREE LiveChat, FAQ & Helpdesk App that can help your support experience easier, better, faster!

• With MooseDesk’s Omnichannel Support, you can engage with customers through live chat, manage inquiries with a robust ticket system, and provide quick responses via a WhatsApp button.

• Or you can let customers resolve questions faster with in-built FAQ, Order tracking module, and more.

So those are some of my suggestions for your store as an UX expert. If this is helpful for you, please let me know by giving me a ‘LIKE’. If your question is answered please mark this as 'SOLUTION’.

Once again, keep up the fantastic work, and I wish you the best of luck in the future!

[BON_Loyalty]

Hi @Hampus_S ,

Thanks for reaching out to the community. I’m Tracy from BON Loyalty.

I wanted to commend you on your website! It’s very clean, well-organized, and user-friendly. Here are a few suggestions to further optimize your online store:

1. Homepage Layout:

• Prioritize Key Elements: To create a better first impression, consider rearranging the elements on your homepage in the following order:
  a. Hero banner: Display a high-quality product image and a compelling tagline. Include a clear call-to-action button that directs visitors to your product page.
  b. Featured collections: Showcase your best-selling or signature products.
  c. Testimonials: Display authentic customer reviews. Consider adding images to reviews without visuals to enhance credibility.

2. Enhance Product Images: Update your product image backgrounds for a more consistent look. Consider using solid-colored backgrounds (white, black, or gray) to highlight your products.
3. Strengthen Branding: Reinforce your brand identity with concise and memorable messaging that highlights your unique selling points. For example, if your products are unique and personalized, you could use a tagline like “Uniqueness at Every Edge.”
4. Improve the “Policies” Page: The layout of the blocks on this page could be improved. First, the spacing in each text block is not optimized.

Consider reducing the text size, arranging the blocks in a 3-column layout, and using a lighter gray for the blocks (around 20-30%). Align the text to the left. Refer to the attached image for an example.

I hope these suggestions help you improve your website and attract more customers.

If you find these suggestions helpful for you, please let me know by giving BON Loyalty a ‘LIKE’ or marking it as a ‘SOLUTION’.

Best wishes for you and your business!

Tracy
BON: Loyalty Rewards Referrals - The top-rated loyalty management software on Shopify!

[Hampus_S]

Hi thank you very much for the feedback! If we get more customers in the future and require a better chat solution we will be sure to check this app out!

[Hampus_S]

Thank you for the structured and precise feedback and we will 100% look into some of the suggestions!

[MooseDesk]

Hi @Hampus_S ,

It’s great to hear that our suggestion has been helpful to you.

Wishing you best of luck in your future!

MooseDesk - Live Chat, FAQ and Helpdesk App