A store owner seeks feedback on their new online shop (chrissamshop.online), specifically requesting input on visual design, navigation, product descriptions, and trustworthiness.
Key Feedback Provided:
Homepage improvements needed: Replace generic “Welcome to our store” headline with a compelling value proposition (e.g., “Affordable Tech Accessories. Quality You Can Trust”). Use a static hero banner instead of distracting image slides.
Navigation enhancements: Implement a sticky, high-contrast menu with clearly labeled product categories (Cables, Power Banks, Headphones) displayed above the fold using image-based tiles. Add prominent “Shop Now” sections for bestsellers.
Checkout optimization: Include estimated delivery dates to differentiate from competitors and influence purchase decisions.
Search functionality: Add a search bar to help customers find products quickly without excessive scrolling.
Customer support: Consider implementing live chat and FAQ features to enhance customer service.
The store owner has acknowledged the feedback and committed to making the suggested corrections. The discussion remains open for additional input.
Hello everyone!
I’m currently working on building my online store and I would love to get your feedback and suggestions to help me improve it.
Here’s the link: https://chrissamshop.online
A few areas where I would especially appreciate your feedback:
Overall appearance (logo, colors, style)
Navigation and user experience
Clarity of product descriptions
Trust and credibility of the store
Any advice or suggestions would be greatly appreciated!
Thank you so much for your time and support!
Thank you for your feedback 
I will make sure to make the corrections.
Hi @chrissamL
Thanks for reaching out to the Shopify Community! I’m Donna from MooseDesk , your go-to Live Chat, WhatsApp and FAQ App.
I happened to come across your post and wanted to share some thoughts on your store UX as a UX enthusiast. Hopefully my recommendations can provide some better customer experience advices, please kindly check 
The homepage headline is generic: “Welcome to our store” — it doesn’t communicate what makes the shop special.
Suggestions:
The menu is basic and hard to notice; product categories are not clearly highlighted.
Suggestions:
Make the top menu sticky, high contrast, and clearly labeled.
Show product categories above the fold with image-based tiles (e.g., Cables, Power Banks, Headphones).
Add a “Shop Now” section with quick links to bestsellers or new arrivals.
2. Add date delivery to check out page
Offering a firm delivery date can set you apart from competitors who only provide estimates, potentially influencing purchasing decisions.
Also, customers can plan around a definite date, which is especially important for time-sensitive purchases like gifts or event-related items. Arrives “April 10th to April 14th” is still better than “3-7 Business Days”
3. Revise FAQ Page
I had a chance to explore your FAQ page, and while it includes helpful information, it currently feels a bit unstructured and could benefit from a clearer layout and better organization.
A search bar will help your customers find relevant information quickly without having to scroll down all the way to the bottom.
I suggest exploring MooseDesk App - a free Live Chat, FAQ & Helpdesk. MooseDesk provides auto-reply features during non-business hours, a proactive help center, and a user-friendly widget layout, offering an effective solution to enhance customer support on your platform.
—————
As an enthusiast in UX, I recommend implementing these changes to improve customer experience when scrolling through your store.
If this is helpful for you, please let me know by giving me a ‘LIKE’. If your question is answered please mark this as 'SOLUTION’.
Thank you for reading. Wish you a nice day ahead!
Thank you! I will make sure to make the corrections ##- Please type your
reply above this line -##
