Hello, Just looking for some pointers on my store. Getting traffic but nothing else. Also, the text on the slideshow is right on the images in the mobile version (not desktop). Is there a way they can be moved down to the bottom like on the desktop? Website is myvitaessence.com
Thanks in Advance!
Hey man, i took a look at the site and i love what you’re selling you got amazing products but what seems to be happening is your site isn’t optimized for conversions (sales) because of your seo. So you really need to work on your seo and boosting that up.
If you want, i can have my team send you some reports and a nice video audit so they can run you down what’s going on. Feel free to hit us up down below. No charge!
Cheers!
Hi @daytonabob1 ,
Thanks for reaching out to the community. We are MooseDesk, a comprehensive Live Chat, FAQ & Helpdesk App designed to elevate your customer support experience.
Congrats on your new store! Your store looks stunning. I can tell you have put a lot of effort into building this. However, I have some comments to make the good get even better. Here are some of my recommendations for better customer experience, please kindly check.
1. Revamp the Hero Banner:
The current hero banner is quite large, requiring users to scroll two to three times to view all the images and the accompanying descriptions. Each image focusing on a single product doesn’t give a comprehensive overview of what you’re selling.
Consider resizing the images so customers can see the full image and description at a glance. Use an image that immediately communicates what your store offers, and add a compelling description to entice customers to stay and explore further.
Your hero banner format should be like this:
2. Introduce a Product Collection Section:
Even if you currently have a limited number of products, a collection section can provide an overview of your product line. As your store grows, this section will become even more valuable.
You can follow this example:
3. Improve Visibility of the ‘View All’ Button:
The ‘View All’ button is not immediately noticeable under the current layout. Placing it more strategically under your products will help customers easily navigate to see your full range of offerings.
This is the section I mention:
4. Add an ‘About Us’ Section on the Homepage:
Including a brief ‘About Us’ section on your homepage can quickly inform customers about who you are and what your store represents, fostering an emotional connection that can encourage purchases.
5. Include a Reviews/Testimonial Section:
Showcasing positive reviews or testimonials from past customers can help build trust and reassure potential buyers of the quality of your products. This will make them more confident in their decision to purchase from your store.
6. Strategic Placement of CTA Buttons:
Adding call-to-action (CTA) buttons throughout your homepage can effectively guide visitors to explore different sections of your website, leading them through a more structured shopping journey.
For example, you can add a CTA button to your ‘Contact Us’ page for this section:
This section should have a CTA button that links to your product collection page:
7. Revamp the Footer:
The footer is a crucial area for conveying legitimacy. Make sure to include your store’s contact information, such as an email address, phone number, and physical address, if applicable.
8. Use Sliders for Product Images:
On your product pages, consider using sliders for the product images. This allows customers to browse through images seamlessly without having to scroll excessively.
9. Simplify the Product Page:
Currently, the product page contains a lot of information, which can be overwhelming for first-time visitors. Streamlining this content to focus on the most important details can enhance readability and improve user experience.
You can read this article for more information.
10. Highlight Savings Clearly:
The savings information (percentage off, amount saved) isn’t very noticeable. Making this more prominent can catch customers’ attention and incentivize purchases.
11. Add a Communication Widget:
Introducing a live chat or email submission widget can greatly improve customer service by allowing visitors to quickly reach out with any questions or concerns. This can also increase customer satisfaction and potentially lead to more sales.
I suggest exploring MooseDesk, a FREE LiveChat, FAQ & Helpdesk App that can help your support experience easier, better, faster!
With MooseDesk’s Omnichannel Support, you can engage with customers through live chat, manage inquiries with a robust ticket system, and provide quick responses via a WhatsApp button.
Or you can let customers resolve questions faster with in-built FAQ, Order tracking module, and more.
With FAQ builder, here are some of our templates:
FAQ page:
Contact us page:
As an expert/enthusiast in UX, I recommend implementing these changes to improve customer experience when scrolling through your store.
If this is helpful for you, please let me know by giving me a ‘LIKE’. If your question is answered please mark this as 'SOLUTION’.
Thank you for reading. Wish you nice day ahead
MooseDesk - All-in-one Shopify FAQ & Helpdesk App
Thanks much for your input! I wasn’t able to grasp every suggestion you
made until I checked my email on my desktop and saw that you had included
much more info than I could see on mobile. I will move forward and
implement your suggestions!-Bob
Hi @daytonabob1 ,
It’s great to hear that our suggestion has been helpful to you.
Wishing you best of luck in your future! 
