Hi @Empirewaredrobe ,
I’m Tracy from BON Loyalty, the top-rated Shopify loyalty app.
I would like to compliment your website: everything is very well-organized, informative, and overall, it looks neat and clear.
Regarding your question about increasing brand recognition and customer engagement on the store, here are some suggestions for you:
1/ Increase branding through product tags, add your logo to product images, and include the logo in marketing emails: It may sound simple, but I find your logo quite beautiful and creative. You should use it more to remind customers of a specific characteristic of your business.
2/ Product arrangement on the store
I see that your product range is quite diverse, but it’s not yet creating a buying impulse for customers since they have too many options. You could start by reducing the number of products displayed on the homepage, focusing only on showcasing your best sellers on this page. At the same time, consider offering upsell deals, for example, “Buy 2 shirts, get 1 free” or offer a gift for orders that reach a certain value, say, X dollars or more.
3/ Lack of promotional programs
I agree that free shipping is a very attractive incentive, but customers will be more motivated to buy if those promotions apply directly to their products/orders. You might want to consider offering more limited-time promotions to stimulate purchases and create urgency.
4/ Loyalty program
Nothing increases customer interaction with a brand more than a loyalty program. Not only can you develop a loyal customer base, but customers will also receive benefits corresponding to the amount they spend at your store. I highly recommend you try BON Loyalty, a loyalty app that allows you to build a program suitable for the scale and cost of your business.
I hope these suggestions help you find the best solution for your business.
If you find these suggestions helpful for you, please let me know by giving BON Loyalty a ‘LIKE’ or marking it as a ‘SOLUTION’.
Best,
Tracy from the BON Loyalty team