Loox Photo Review app / Creates lots of unique discount

Shopify Apps

Topic summary

A Shopify merchant using the Loox Photo Review app noticed that each customer review generates a unique discount code, cluttering their discount page with hundreds of individual entries.

Key Points:

  • Loox creates a separate discount code for every review submission, unlike some apps (e.g., Klaviyo) that can generate multiple redemption codes under a single discount entry
  • This is intentional behavior by Loox’s design, not a Shopify limitation

Available Solutions:

  • Loox offers an alternative setting to create a single Shopify discount code instead of unique per-customer codes
  • Access this via: Admin → Reviews → Collect Reviews → Discount for Photo/Video Reviews → Select “Single Shopify Discount Code”
  • However, Loox recommends against this approach since it allows customers to reuse the same code multiple times

Resolution:
The merchant decided to keep the current setup with unique codes to prevent discount abuse, accepting the cluttered discount page as a trade-off for security.

Summarized with AI on November 5. AI used: claude-sonnet-4-5-20250929.
1

Hi everyone !

I have a question, i’m using loox for the review on our shopify shop.

I see that everytime someone post a review it add a unique code only and is added to my discount page.

Is there a way to set up it differently?

My discount page is beginning to get full and it I find it weird, let’s say I create code for a newsletter in Klavyio, he generate 600 one shot and only take one space in my discount page. It’s not a big problem, but I was wondering if there was another way to set up the discounts integration?

Thanks

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2

For third party app issues… contact that apps support.

3

Try using the admins search bar to set up filtered searches

similar to products search https://help.shopify.com/en/manual/products/searching-filtering

4

Hi Gabriel,

This is up to the app developer.

Shopify has an API called discountRedeemBulkCodeAdd that apps can use to create multiple redeem codes for one discount, without having to clutter your discounts page.

https://shopify.dev/docs/api/admin-graphql/2024-04/mutations/discountRedeemCodeBulkAdd

Based on the information you’ve provided, it sounds like Klaviyo is using this API, but Loox isn’t.

I would recommend reaching out to the Loox team, as only they have the power to change this.

Best,

Tobe

1 Like
5

Hey @GabrielNoba , Sara from the Loox team here :slightly_smiling_face:

It sounds like on Klaviyo, you’re creating one discount code to use in a marketing campaign, instead of customer-specific unique codes. Since Loox generates a unique discount code for each customer, each one appears separately on your discount page.

However, if this is really important to you, you could change your Loox settings to create a single Shopify discount code instead of generating a one-time use code for each review. To achieve this, you can head into your Loox admin to Reviews > Collect Reviews > Discount for Photo/Video Reviews and select “Single Shopify Discount Code.” That being said, it’s important to note that there would be nothing to prevent customers from using this discount code multiple times, which is why we generally recommend selecting the other setting: “Auto-generate a one-time use code for each review.”

If you have any additional questions about this or anything else within our app, please don’t hesitate to reach out to our support team at the email below- we’d be more than happy to help!

1 Like
6

After talking with the Loox people, iv’e got to that conclusion too. I’ll keep it like that for now. I don’t want to give the same code to everyone !

Thanks for your time and help !

7

My pleasure, @GabrielNoba - so happy I could help! Please don’t hesitate to contact us with any other questions you may have about our app, we’re always here for you and happy to assist :slightly_smiling_face: