Please advise if you are a part of the standard Shopify support theme.
Topic summary
After installing the Pix Image Optimization app on a store using the Lorenza theme, product images became blurry when zooming. The merchant wants to undo whatever changes affected image quality and is seeking alternative ways to optimize site performance without degrading images.
Requested actions:
- Guidance to reverse the image-quality changes introduced by the app.
- Recommendations for alternative optimization methods or apps that preserve clarity on zoom.
Additional context:
- Store URL shared: https://www.heritageindiafashions.com/
- Merchant asked for replies in the thread, noted they responded via email, and inquired whether the responder is part of standard Shopify theme support.
Status: No response or solution from support/app developer is visible in the thread yet; issue remains unresolved and awaiting assistance.
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