LOST ACCESS TO ONE OF MY STORES

Retired Boards Appdev Authentication

Topic summary

Loss of access to one Shopify store after changing the account email. The user had two stores tied to the same email; upon attempting to switch the email, they were warned that two stores were registered to it. After completing the change, they can no longer access one of the stores.

Impact includes inability to reach the store admin and potential loss of funds, progress, and design assets associated with that store. The user reports trying various self-help steps without success.

They request guidance on how to retrieve the store and restore access to assets and revenue. No specific error messages, screenshots, or detailed steps taken are provided. No solutions or resolutions have been posted. Status: open, with the key question of store recovery after an email change spanning multiple stores.

Summarized with AI on December 16. AI used: gpt-5.
1

Hello,

I own a Shopify store and i had a certain email registered on it. Then I go to switch that email and it tells me that before I do it that I have two stores registered under that email. And then proceed to change the email… And now I have lost access to that store and all the money and progress and designs I have made on that store. How do retrieve the store and solve this problem. I have done everything I can to try and fix it but I just can’t seem to figure it out, how do I get my store back?