Lost Account email & Password - Do not have access to store URL

Shopify Discussion
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1

As the title states,

I cannot find the email used for my account, or the password, OR the URL for the store itself. I signed up for a trial and forgot about it. I’m also not able to create a “support ticket” in the support database.

I need some help here.

Thanks.

2

Hi, @DM20232023 !

Welcome to Shopify Community.

Thank you for connecting with our network and describing your circumstances to us. For context, our Pubic Support team is unable to provide account-specific access or support due to security and privacy reasons.

I also understand you have already looked for avenues to reach out and were unable to get in touch, so I’d be happy to walk you through how you can create a ticket by bypassing the log in option to reach a representative for help.

Before reaching out, make sure to have all information you can gather on hand including potential store names, your name, address and other sign up details if you are hoping to recover this particular account. There will be security questions that need to be answered in order to regain access to the account, after which your request will be sent to the Accounts team to be completed in 24-72 business hours.

To get in touch, follow these steps:

  1. Go to our Help Center
  2. Find the link under “Troubleshooting” and choose “Can’t log in”
  3. On the next page, choose “I still can’t access my account”
  4. You will be directed to a page with a series of articles, on which you will find the chat option further down the page

I trust that does the trick, and we look forward to supporting you sooner than later.

Warm regards,

3

Hello @DM20232023 ,

Good day! Gina from flareAI app helping Shopify merchants get $6Million+ in sales from Google Search, on autopilot.

If you’re encountering difficulties locating the email, password, or URL associated with your Shopify store, here are some recommended steps to recover or access that information.

  • Check your email accounts

Search through your email inboxes, including spam or junk folders, for any emails connected to Shopify. Look for messages related to account creation, password resets, or any correspondence from Shopify.

  • Attempt common email addresses

If you have multiple email accounts, try utilizing the ones commonly associated with your store. If you’re still unable to find the correct email, consider contacting Shopify support for further assistance.

  • Reset your password

Visit the Shopify login page and click on the “Forgot?” link beside the password field. Follow the provided instructions to reset your password. Shopify will send an email containing a password reset link to the registered email address. Ensure that you check the appropriate email account.

  • Search for your store’s URL

If you don’t recall your store’s URL, try searching for your store name or any related keywords in search engines. You might come across search results that include your Shopify store’s URL.

  • Reach out to Shopify support

If you cannot find your email, password, or URL, you can contact Shopify support for help. Shopify support can help you reset your password and find your email and URL.

  • Go to the Shopify website and click on the “Contact us” link.

  • Select the “Account” category and then select the “I need help with my account” subcategory.

  • Enter your email address and a brief description of your issue.

  • Click on the “Submit” button.

Remember, Shopify support will implement verification procedures to ensure the security of your account. Prepare to provide them with relevant details and proof of ownership if required.

Let me know if you have any questions.

Gina