Lost Images after Upgrade! Hundreds of hours of work.. gone

Shopify Discussion

Topic summary

  • After upgrading to the Advanced plan to resolve a storage-limit error, the merchant reports all product images disappeared and the storage error persists.
  • Operational impact: “hundreds of hours” of work presumed lost; Printify product syncs are failing; an ad campaign is scheduled for next week, and the store is not operational.
  • Support history: four tickets opened; after four days, only generic responses (“we’ll get back to you”), with a promised escalation that appears not to have happened.
  • Contact options: the merchant says the request-a-callback button on the support forums is no longer available, leaving no phone contact path.
  • Status and next steps: issue remains unresolved; the merchant plans to escalate publicly (e.g., LinkedIn outreach to leadership and cross-posting) until substantive support is provided.
Summarized with AI on January 22. AI used: gpt-5.
1

Since I “Upgraded” my plan to the Advanced plan, something glitched. Shopify has lost all of my images costing me HUNDREDS of hours of work.

I upgraded because I was getting the error that I had no more storage space. So I purchased the Advanced plan and I’m STILL getting the same error and my previous images are STILL missing. Printify product synchs are failing, I have an ad campaign scheduled to start next week and I don’t have an operational store.

I’ve opened 4 different support tickets now, getting zero answers. I keep hearing “We’ll get back to you”. That was 4 days ago. My account was supposed to be “Escalated”, that is obviously not the case.

So, looked up how to actually speak with a living breathing human on the phone. NOT POSSIBLE! The request a call back button is no longer available on the support forums.

I guess I’ll have to go on LinkedIN and find the CEO and ring his bell to get some attention.

I will post this message everyplace I can find until SOMEONE contacts me an gives me some actual support.

  • Not Going Away