Hello, I hope you all are doing well. I want to activate a loyalty program on my Shopify store, but I want it to be based on the customer’s phone number. I want messages about points and other loyalty details to be sent to the customer through text messages to their phone number, as many people don’t check their email or don’t even know their email information.
Is there any application available that offers a loyalty program based on phone numbers?
Hey Maxian!
Heddy from Gameball: Loyalty Program & VIP here!
For a loyalty program based on phone numbers, you might want to explore using Gameball, which can facilitate SMS notifications for points and loyalty updates. Integrating an SMS marketing tool like Twilio or SMSBump can complement this, allowing you to send text messages to customers. This way, you can effectively engage with customers who prefer SMS over email.
Let me know if you need more assistance!
Hey there @Maxian , this is Alexis from Akohub 
I see why you’d want to go the phone number approach . Some people don’t keep up with emails, and SMS is way more direct. So if you’re looking for a solution that integrates phone-based loyalty notifications, you might want to check out Akohub with Klaviyo integration. Our loyalty program can work with Klaviyo to send SMS-based loyalty updates, so you can easily keep customers in the loop about points and rewards without relying on email. With this setup, you’ll be able to manage your loyalty program and send personalized SMS messages directly through Klaviyo, making it perfect for customers who prefer phone notifications.
Give it a shot, and let us know how it works out!
P.S. With BFCM coming up, we’re offering a free 30-day trial. Perfect timing to see if it’s a good fit! 
Hi @Maxian ,
Almost all cashback / rewards tools on Shopify work with something called a customer object - i.e., the same thing you’d see on your Shopify dashboard under Customers.
What you’re actually looking for is a way to communicate with the customers about the loyalty program / rewards through SMS instead of Email. It makes sense, as this medium is much more direct.
This should be possible with any app that supports an integration with a platform that can send SMS to the customer (provided that the customer consented to SMS messages)
We integrate with Klaviyo and Shopify Flow out of the box. Klaviyo has SMS functionality inbuilt and you can setup SMS alerts to keep your customers notified about the store credits that they have.
Here’s a quick case study from a recent brand that worked with - blows my mind how dealing with real money drastically changes the customer behaviour on store.
If you’d like to give it a shot - feel free to use the link below and reach us through our chat / support email
Best wishes and hope you get to a solution soon
@Maxian , Wanted to check in and see if you were able to catch my earlier message.
If you’ve found a solution already. Please feel free to reply and share the same so that others can also find value from the post
Btw - the screenshot I shared earlier, it has evolved into 40% of the credit used over this month (attached reference). Most providers put the best benchmark at around 18% redemption rate for loyalty programs,
Thank you,
@Maxian , Since quite some time has passed since you raised this thread, I’m assuming you’ve already reached at a solution
If so - can you please share the same and close this thread out so that others who stumble here might also find value. We also did a interview of the founder behind the brand who’s numbers I shared earlier.
Best,
Hello @Maxian ,
I hope you are well!
I want to inform you that Loyalty program with phone number can be done with the help of AiTrillion.
With phone number, you can use POS as well as Loyalty rewards with a single plan.
