Loyalty Programs linking to Subscription programs

Shopify Apps

Topic summary

Issue: A store using separate loyalty/rewards and subscription apps on Shopify can’t sync earned rewards with subscription orders. The current workaround is manual refunds. Existing integrations (e.g., Smile + Recharge) were noted but deemed too clunky for customers (copy/paste discount codes).

Clarifications needed: One participant asked whether subscription orders are auto-processed or require a customer checkout step—an important detail for applying rewards—but this remains unanswered.

Proposed solution: Recommendation to implement a custom integration via a Shopify developer so rewards can be applied directly to autoship/subscription orders without customer friction.

Actions/updates:

  • The original poster agreed to proceed with a developer and will follow up by email.
  • Another participant expressed interest in the same solution and requested contact details.

State of resolution: No technical implementation details or working app combination were provided. The discussion is moving toward a custom development approach; specifics and feasibility depend on the subscription order flow and remain open.

Summarized with AI on December 12. AI used: gpt-5.
1

Hi - I’m currently using a rewards / loyalty app and a subscription app. These two apps do not integrate so I manually have to refund customers who have earned points but use subscriptions. Does anyone know if there are any apps or ways that I can have it so customers can easily apply their rewards to their subscriptions? I’ve seen a few companies such as smile / recharge that integrate but the process is not very user friendly and I know customers won’t use the feature.

Currently I’m spending too much of my time manually refunding past subscription orders when a customer has earned a reward. Love to find a way for a reward to say “Apply to my autoship”, w/out customers having to copy / paste discount codes.

Any thoughts?

1 Like
2

Hi.

Subscription orders are automatically placed, or they need of a checkout (on customer’s side)?

3

Hello @Nsicely ,

It is a common situation when two different apps don’t sync with each other, so the best way is to integrate them with the help of a Shopify developer who can make them work together properly following your requirements.

My team can help you. Please, let me know if you need any assistance.

Regards,
Anastasia

4

Hi Anastasia ~ I certainly would be open to working with developer to accomplish this.
I will send you an email.

Thank you.

Nicole

1 Like
5

Hi Anastasia, would love to enquire about this too if possible? How can I get in contact? Thank you!

Kind regards, Kay