Loyalty redemption for Shopify POS

Retail & Point of Sale

Topic summary

A merchant is seeking to redeem third-party loyalty points as a payment method rather than as a discount in Shopify POS.

Current Limitation:

  • Shopify doesn’t natively support loyalty points as a direct payment method
  • Most loyalty apps integrate through the discount system (coupons, credits, discount codes)

Suggested Workarounds:

  • Store credit conversion: Some advanced loyalty apps can convert points into store credit that functions like a payment method
  • Gift card workflow: Convert points into gift cards that customers can use at checkout, creating a payment-like experience
  • Custom development: Build a custom integration if existing solutions don’t meet requirements

Recommended Next Step:
Contact the current loyalty app provider to inquire about store credit or gift card redemption features as alternatives to the standard discount approach.

Summarized with AI on October 25. AI used: claude-sonnet-4-5-20250929.
1

I use a third party app to issue points to customer based on sales, events etc.

Is there a way to redeem these loyalty points as a payment method and not as a discount?

1 Like
2

@seanhesl Hi there,

Great question! By default, Shopify doesn’t support third-party loyalty points as a direct payment method they usually work by applying points as a discount, credit, or coupon code at checkout. That’s why most loyalty apps are designed to integrate with the discount system rather than replace a payment gateway.

If you’d like customers to redeem points as a “form of payment” (similar to store credit), you have a couple of options:

  • Check with your loyalty app provider: Some advanced apps offer “store credit” functionality, where points can be converted into balance that behaves more like a payment method.

  • Use a gift card workflow: Certain apps allow you to convert loyalty points into gift cards. Customers can then use those gift cards at checkout, which feels like paying with points instead of applying a discount.

  • Custom development: If neither option is supported by your current app, you might need a developer to build a custom integration so points can be redeemed more seamlessly at checkout.

I’d recommend reaching out to your app provider’s support team to see if they offer either a store credit or gift card redemption option. That would be the closest to treating points as a payment method within Shopify’s checkout system.

3

Hello @seanhesl ,

I hope you are well!

I want to inform you that Loyalty pointsd redemption can be done with the help of AiTrillion. But, I would like to inform you that discount code will be generated by redeeming the Loyalty points. If you don’t want to generate the discount code, this can be done with the custom feature developement.