We are looking for a loyalty/rewards program that will allow clients to redeem rewards online if they want, and then redeem them through Shopify POS. We are 97% of our orders through Shopify POS. I have tried numerous apps that are all the popular loyalty apps, and they all fail to do this. The issue I have is they get a reward in the email, click redeems reward, then they come into our store and then their reward doesn’t pop up causing mass confusion/more time at the register. And then if we choose to not let people reward online, then they never get notified that they have reward dollars available, just points. Please let me know if there’s any reward system that will do this.
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Hi Michael!
Might have a solution for you, in a Wallet Pass version, that operates very similar to an App. You can check it out here: https://apps.shopify.com/jericommerce-admin?st_source=autocomplete
Thank you!
Hi @Michaeljpandy. I know it might be late, but if you still haven’t found a solution, I’d like to suggest trying out Froonze Loyalty app.
In Froonze it doesn’t matter where the coupon was redeemed - in POS or online store, it will still be shown inside of our POS extension.
Hello @Michaeljpandy ,
I hope you are well!
It seems you need redeem option on both Shopify POS and Online store on same account. I want to inform you that this can be done with the help of AiTrillion. With the help of AiTrillion customers can earn and redeem the points on both the POS and Online store.
There are various options for customers for redeeming the rewards on Online store and POS:
1.) Amount off
2.) Product discount
3.) Percantage discount
4.) Free product
With Loyalty you will get various option like Email/SMS/Whatsapp/Flows.
Hey @Michaeljpandy,
Something a lot of hybrid online/in-store brands struggle with. That disconnect between online redemptions and in-store visibility is definitely frustrating (especially when it slows things down at checkout).
You might want to take a look at TrustWILL Loyalty & Referrals (formerly Loloyal). It supports Shopify POS and keeps customer rewards synced across both channels, so if a customer earns or redeems points online, their rewards are still tied to their account and will show up when they shop in-store.
You can also customize the reward type, so instead of just showing “points”, you can surface dollar-based rewards like “$10 off” or “free product”, which helps reduce confusion. The app has a dedicated POS extension, so your staff can see what’s available in real time when the customer checks out.
It also lets you send automated notifications (via email or popups) when customers hit reward thresholds so they don’t miss out on rewards they’ve earned, no matter where they shop.
If most of your sales run through POS, this setup helps keep things clean and consistent across both touchpoints.
Hope this helps a bit!
If it does, feel free to mark it as a solution so others can find it too 