MacBook Pro MDM locked, after secondary hand buy

Technical Q&A

Topic summary

A user purchased a second-hand MacBook Pro from a shop and discovered it’s MDM (Mobile Device Management) locked. At boot, the device displays a message indicating it’s supervised and managed by Shopify Inc. Key issues include:

  • A remote management profile is present on the device
  • Software is automatically downloading in the background without user control
  • The previous owner’s identity is unknown

The buyer is seeking technical assistance to remove the MDM lock and is considering whether they need to return to the shop for a refund or exchange. This situation typically requires either contacting the managing organization (Shopify) to release the device or returning it to the seller, as MDM locks cannot be bypassed without proper authorization.

Summarized with AI on November 2. AI used: claude-sonnet-4-5-20250929.
1

I bought a MacBookPro which is second hand from a shop and I have no clue about who was the previous owner. I’m having a problem at boot it shows that “THIS MAC IS SUPERVISED AND MANAGED BY: SHOPIFY INC” and I found a profile with remote managed access.

Software is also being downloaded in the background.
Can someone help me fix this?

2

@jasonh I appreciate your help regarding this and if I need to travel back to return the laptop