I have disabled our mailchimp pop-up form but it is still active on our website. Mailchimp said that the code is probably floating around in the backend of Shopify and needs to be deleted. Does anyone have any suggestions? Our site is www.sundaysupplyco.com and this is the pop-up I am trying to delete.
Topic summary
A Mailchimp pop-up form continues appearing on a website despite being disabled in Mailchimp’s settings. Mailchimp support indicated the code likely remains embedded in Shopify’s backend and needs manual removal.
Attempted Solution:
One user suggested adding specific code to the theme.liquid file (above the </body> tag), but this caused issues—the desktop version displayed a black screen overlay that prevented clicking, though mobile remained unaffected.
Current Status:
The problem persists only on desktop. The user has identified the Mailchimp code snippet (including PopupSignupForm_0, modal overlay, and iframe elements) but cannot locate where it’s embedded in the Shopify theme files for removal.
Key Challenge:
Finding and deleting the Mailchimp code from Shopify’s backend without breaking site functionality. The discussion remains unresolved with no working solution identified.
Hey @aelongacre
Follow these Steps:
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Go to Online Store
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Edit Code
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Find theme.liquid file
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Add the following code in the bottom of the file above tag
RESULT:
If I managed to help you then, don’t forget to Like it and Mark it as Solution!
Best Regards,
Moeed
2 Likes
Hi
I tried this. It did remove the pop up. but it also made the screen go black with dark shaded out .. but only on on desk top. Then we couldnt click on anything on the website. So I removed the code.
The pop up came back .. but its on,y on desk top, not mobile.
I just need to find this MC code and remove .. trouble is I cant find it anywhere.
2 Likes