I have received emails regarding my store theme being unlicensed. I downloaded my theme from the shopify theme store. I received the mails from partnershopify530@gmail.com
i do not know if this is a scam or if it is real.
I hope someone can help me.
Hi,
thanks. I will ignore the mails that are not verified.
We have been alerted to fraudulent emails from @gmail.com addresses, falsely claiming to raise security or technical concerns about your Shopify store. Please disregard these emails, as Shopify will never use a Gmail, Yahoo, Hotmail, Outlook, MSN, or similar email address. Ensure you do not click on any links or provide any personal information.
To help us investigate, please do not hold back and follow these steps:
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Obtain the Email’s Headers:
- Refer to MX Toolbox’s guide for Getting Email Headers.
- Select your email service provider on the left-hand navigation.
- Follow the steps to download a copy of the .eml file or copy the email’s source code into a text file.
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Forward the email and the header file to safety@shopify.com.
Thank you for helping keep our community safe. For any individual concerns or more details, please visit our help page on Protecting your account against phishing, vishing, and smishing.