Mails regarding unlicensed shopify theme

Shopify Discussion

Topic summary

Emails claiming a store’s theme is “unlicensed” were sent from partnershopify530@gmail.com to a merchant who installed their theme from the official Shopify Theme Store, raising suspicion of a scam.

Shopify staff confirm these are fraudulent messages. Shopify will not contact merchants from Gmail, Yahoo, Hotmail, Outlook, MSN, or similar free email domains; do not click links or share information.

Recommended actions:

  • Retrieve the email’s headers (e.g., via MX Toolbox), export the .eml or copy the full source.
  • Forward both the email and headers to safety@shopify.com for investigation.
  • Review Shopify’s guidance on protecting against phishing (email), vishing (voice), and smishing (SMS).

Status: The merchant plans to ignore unverified emails. The issue appears resolved with clear reporting steps and security resources provided.

Summarized with AI on December 17. AI used: gpt-5.
1

I have received emails regarding my store theme being unlicensed. I downloaded my theme from the shopify theme store. I received the mails from partnershopify530@gmail.com

i do not know if this is a scam or if it is real.

I hope someone can help me.

2

Hi,

thanks. I will ignore the mails that are not verified.

3

@Fragrancetester

We have been alerted to fraudulent emails from @gmail.com addresses, falsely claiming to raise security or technical concerns about your Shopify store. Please disregard these emails, as Shopify will never use a Gmail, Yahoo, Hotmail, Outlook, MSN, or similar email address. Ensure you do not click on any links or provide any personal information.

To help us investigate, please do not hold back and follow these steps:

  1. Obtain the Email’s Headers:

  2. Forward the email and the header file to safety@shopify.com.

Thank you for helping keep our community safe. For any individual concerns or more details, please visit our help page on Protecting your account against phishing, vishing, and smishing.

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