When I use shopify on Chrome, the “main banner” section does not show up. It loads for a second and then disappears. If I use Shopify on Safari, it loads no problem. I have tried disabling my adblock extensions, updating Chrome, and uninstalling and reinstalling Chrome on my laptop with no luck. I attached a screenshot of this in Chrome vs Safari. It is also not just on my own site, but other websites as well (possibly just on Dawn theme but I’m not certain of that).
Topic summary
A Shopify theme user reports that their main banner section briefly loads then disappears when viewing their site in Chrome, while Safari displays it correctly.
Troubleshooting attempted:
- Disabled ad-blocking extensions
- Updated Chrome browser
- Uninstalled and reinstalled Chrome
None of these steps resolved the issue.
Scope of problem:
- Affects other websites in Chrome, not just the user’s own site
- Possibly specific to the Dawn theme (user uncertain)
- User provided a screenshot comparing Chrome vs Safari behavior
Current status:
A theme developer (Columbus_Themes) has responded, requesting:
- Whether the element appears in Chrome DevTools when inspecting
- A link to the site for further investigation
The issue remains unresolved and under investigation.
Can you see the element in the chrome dev tools inspect? Providing a link would help.