Main product image not showing on front end, only variant image

Store Design
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Topic summary

A store owner reports a discrepancy between their product image display on the backend versus frontend.

The Issue:

  • Backend shows a main product image featuring two product variants together
  • Frontend only displays the gray variant image, not the combined main image
  • Affects products on their Leki collection page
  • Using the “Xtra” theme (a paid Shopify theme)

Resolution Path:

  • Support advises contacting the theme developer directly, as paid themes require developer assistance for troubleshooting
  • Two contact options provided:
    1. Through theme settings in the Shopify admin
    2. Via Shopify support live chat to connect with the theme provider

Status: Unresolved - user directed to external support channels for theme-specific technical assistance.

Summarized with AI on November 2. AI used: claude-sonnet-4-5-20250929.
1

Hi everyone,

Please see attached two pictures. First picture shows that on the back end we have an image showing two variants of the product as main image.

Main Product Image.png
Main Product Image.png2549×1370 415 KB

However, when we look at the front end (second picture) only the gray variant is showing as main product image. Is there anything we are doing wrong?

Main Product Image - Front End.png
Main Product Image - Front End.png2553×1435 369 KB

Website: theoutdoorarmory.com

Specific link: https://theoutdoorarmory.com/collections/leki

Theme: Xtra

Thanks in advance.

Outdoor Armory

2

Hi @outdoorarmory

Since you are using the paid theme so we can’t check it further. Could you please contact dev theme for further information about it?

Thank you so much!

Best,

Daisy - Avada Support Team.

3

Hi DaisyVo,

How do I contact the Dev Theme of my current theme, please?

Thanks,

OA

4

Hi @outdoorarmory

You can contact theme provider directly here in your theme setting: https://prnt.sc/3Da6sDgKTy-9

Or you can contact Shopify support team via this live chat channel https://help.shopify.com/en/support/topic-select/login-issue/contact/chat and ask them to help you connect with the theme provider.

Thank you so much!