Main product image not showing on front end, only variant image

Store Design
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Topic summary

A store owner reports a discrepancy between their product image display on the backend versus frontend.

The Issue:

  • Backend shows a main product image featuring two product variants together
  • Frontend only displays the gray variant image, not the combined main image
  • Affects products on their Leki collection page
  • Using the “Xtra” theme (a paid Shopify theme)

Resolution Path:

  • Support advises contacting the theme developer directly, as paid themes require developer assistance for troubleshooting
  • Two contact options provided:
    1. Through theme settings in the Shopify admin
    2. Via Shopify support live chat to connect with the theme provider

Status: Unresolved - user directed to external support channels for theme-specific technical assistance.

Summarized with AI on November 2. AI used: claude-sonnet-4-5-20250929.
4

Hi @outdoorarmory

You can contact theme provider directly here in your theme setting: https://prnt.sc/3Da6sDgKTy-9

Or you can contact Shopify support team via this live chat channel https://help.shopify.com/en/support/topic-select/login-issue/contact/chat and ask them to help you connect with the theme provider.

Thank you so much!