Great, thanks! So will I
Hey guys, did anyone ever fix that or found a solution for it?
Still having the same issue here.
No, I think itās getting worse.
Shopify says the acknowledged and addressed the issue, but itās already for more than 6 months āunder investigationā since itās not an easy fix. So for my personally it feels they donāt really prioritize it. This feels strange for me, but I kinda gave up keep asking for statuses. The reply is always the same (itās still in progress at the development team).
This is probably because of Cookie-Blocking GDPR Apps.
These Shopify Apps block tracking in your shop, but not the nativ checkout tracking.
If users donāt optin to your tracking, they still will be tracked in your checkout. Thatās why they are āNew Usersā in your checkout.
That sounds as something that can be the reason indeed. Did you test this before? I started a test yesterday but today I already see one order with the same problem.
So Iām curious if you tested this already. In that case Iām gonna do more research, maybe then I did something wrong with my current test.
Thanks in advance.
Yes, I can confirm that this is the reason.
In one of my Shopify Plus shops where I use the GTM and Cookiebot this issue does not occur. Simply because everything is well configured (and respects consent). Tracking does not rely on the nativ GA tracking but can be controlled with the GTM according to Cookiebotās consent status.
You will still get some direct conversions in your checkout, but these should be minimal:
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Cart abandonment mails without proper UTMs
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Users from Social Ads which use the In-App Browser in e.g. Facebook but switch to Safari/Chrome during checkout (=new cookies, new user)
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misconfigured payment gateways
Yep. For CookieBot + GTM Tracking I donāt see the issue either (doesnāt really help all the Shopify Basic Shops who canāt use GTM without being able to get to the checkout.liquid files though).
Do you have any updates on this? Iām seeing this even more in GA4