The new reporting is terrible. it’s overcomplicated and unnecessary - I feel like whoever designs this is not a merchant. We don’t need the automatic charts or historical comparisons that cloud the data; those should be add-ons that users can seek out if they need it. I just want a simple list of best sellers 95% of the time I am checking within shopify for reports.
Topic summary
Shopify merchants are experiencing significant disruptions following a rollout of new reporting and analytics features. The updated system has replaced previous reports, leaving many businesses unable to access critical data they rely on daily.
Key Issues Reported:
- Essential reports have been removed or altered (e.g., “Customers Over Time” now lacks customer names)
- Missing or incomplete historical data, particularly for vendors no longer active
- Sales figures appearing inaccurate or incomplete in vendor reports
- Basic data queries (product sold, date, amount for online/in-store) now require complex workarounds
Merchant Concerns:
- The new interface is described as overcomplicated and not designed with actual merchant workflows in mind
- Small business owners who built Excel-based processes around old reports are considering switching platforms
- Comparisons drawn to previous problematic POS system changes
Partial Solutions Emerging:
- Changing dimensions to “Vendors at Time of Sale” and “Product Title at Time of Sale” resolves some historical data issues
- Old reports remain accessible via direct URL:
https://admin.shopify.com/store/YOURSHOPNAME/reports/ - Some users finding the new system customizable once they invest time learning it
The discussion remains active with merchants sharing workarounds while expressing frustration about inadequate testing before deployment.
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