Issue: Manual product sorting in collections stopped responding in the grid UI. Clicks didn’t register, or showed as moved but actual order didn’t change. Affected multiple users across browsers and devices, with collections confirmed set to Manual.
Initial guidance: Support tested and could sort on their end. They suggested local troubleshooting: use an incognito window, try another browser (e.g., Firefox), test on a different device, and contact live support if still failing. A screenshot of the grid interface was referenced.
Update: Support later confirmed this was a known, centralized issue affecting manual collections. Developers were actively investigating without an immediate ETA.
Resolution: The problem was subsequently fixed; affected users reported manual sorting works again.
Status: Resolved. No further action items or outstanding questions were noted.
have been using manual sorting for years on some of my collections, It started getting slow when I clicked the grid to indicate what I wanted to move and now its not clicking to indicate at all. Ive tried in all collections with manual, cleared cache in both Crome and safari and refreshed and noting. I have a new range I need to put at top of collection so need to get this fixed asap
Collection is still set for manual not changed that at all
Hi @Dianna3 .
To confirm, the grid that isn’t working to sort your collections manually looks like the one in the image below, correct?
I’ve tested this on my end and was able to successfully drag and drop my products to manually sort my collection. Because of this, we will need you to troubleshoot this issue locally to begin with, just so that we can rule out any potential browser caching issues on your end. You can follow the steps below to start off with:
If you’re still unable to sort your collection manually after following the steps above, our live support team can help investigate this further from our end. To get in touch with our team, you’ll need to login to your store via our help centre here. Once logged in, select a topic that best fits your query or situation. From there, you’ll be taken to a page with the heading ‘Contact support’, and you can scroll to the bottom of that page to select your preferred contact method with our team.
Not working the manual sort for me also. It says it moved the product, but it does not. No idea why. It worked month for me! But now (since today) not any more. Tried it on different computers and browsers. Did not install anything on shopify. Great disadvantage this! I cannot make my shop as i want and losing orders by this! How can i solve this? Please help!
Hi @Helew ,
Thank you for reaching out to the Community! I’m happy to provide some assistance with this request, to ensure it gets resolved.
Our Developers are aware of this issue impacting manual collections and are actively working to get resolved. While we don’t have an estimated time frame, we hope to has this resolved shortly. We appreciate your cooperation as we work.
Yess Blair i heard that also from shopify support a few minutes ago, it is a central problem now. Hope you fix it fast!
Thank you for your reaction!!!
Problem solved, thanks Shopify!!!
