Manually recover abandoned checkout

Shopify Discussion
1

I have 3 abandoned checkouts but 2 of the orders have been placed now. However, they’re all listed as not recovered. Is there a way to manually list them as recovered? I don’t want those people being sent an email or notification to purchase their items AGAIN when they’ve already been purchased. So two questions:

  1. If they start a new order rather than use the abandoned cart link can this be recorded and then it be marked as recovered?

or

  1. If that is not possible how can I do it manually?
2

I have the same problem, how to solve it??

3

We are having the same issue

4

Hey @Lightifamoonbow

This is happening because those customers don’t recovered, they completed their order by starting over. Each checkout object has an id and if the checkout stilling looking under abandoned, it’s only because they started a new checkout.

Kindly my recommendation just archive them. It’s the best way to remove them from your list.