Manual product sorting set in Shopify collections isn’t reflected on storefronts; orders revert (often to A–Z) or only the first page stays correct. Some report the admin order itself resets, and changes don’t persist across browsers or devices.
Shopify support requested screenshots and advised browser troubleshooting (updates, clear cache/cookies, incognito, alternate browser). One case was escalated via email for investigation, but no public fix or root cause was shared.
Multiple merchants since reported the same behavior, including recent occurrences. Symptoms include: subsequent pages ignore manual order, products “don’t budge,” and backend order reverts after refresh.
Workarounds with mixed success:
Status: Unresolved/ongoing. No definitive solution posted; investigation noted privately via support ticket. Screenshots shared illustrate discrepancies between admin order and live site.
Hi,
can someone help me fix the manual sorting of products from collections? It shows fine when I drag & drop in shopify, but when i check it on safari or chrome or other browers, it doesn’t show the updated order of products. Can someone tell me what’s the matter pls? Here is the link: https://beach2bar-malta.myshopify.com/admin/collections/158751260806
Thanks
Ilona
Hey, @ilz777 !
Ash here from the Shopify team.
I’m happy to help look into this with you! It looks like you’ve added a link to your post which leads to a page in your admin. Since that page requires access to your account to view, I’m not able to see what you’re referring to. To get a better idea of what’s going on here, could you please send me a screenshot of your collection in the admin showing the order of products, as well as a screenshot of the same collection on the live site to show the discrepancy?
I also have a few troubleshooting steps for you to take which may resolve this issue without any further digging. It’s possible that when previewing your live site you’re seeing cached information on your browser, causing it to appear that your product re-ordering is not going live. Here are some steps that may help clear this up:
Hopefully those steps can resolve the issue, but if not, I’m happy to take a closer look! Please reply here and let me know how this goes for you.
Nope, doesn’t work! Not even from safari on my iPhone.
Hey, @ilz777 !
Thank you for following up with me. Just to confirm, did you complete all of the troubleshooting steps listed in my previous post, and then continue to experience the same issue afterwards? Also, could you please reply back here and send over the screenshots I mentioned in my original reply?
The screenshots I’d like to see are; one of your collection in the admin showing the order of products, as well as a screenshot of the same collection on the live site to show the discrepancy.
Once I have those screenshots, I should be able to get a better idea of what is going on here. Looking forward to hearing back and getting to the bottom of this!
HI I am having the same problem, very frustrating! can you help?
Need help, can’t sort manual collections it keeps reverting back to previous order
yes i have the same problem.
I have organized my products on the collections page (in the correct order) but its not reflected when I go to my site.
Hey, @danielaUH and @paversengland !
Ash here from the Shopify team! Welcome to the Shopify Community and to the thread.
I understand you’re experiencing some issues with the re-ordering products on your manual collections. Firstly, I posted some troubleshooting steps above in this thread. Please complete those steps and try re-ordering your products again, and if the issue persists, you can reply here to let me know. For quick reference, here are the steps to try:
If these steps don’t resolve the issue, when you reply back here could you please include some screenshots showing the order of the products in your collection on the admin side vs the live site? This way I can get a full idea of the problem before determining the best next steps.
Looking forward to hearing back and continuing to assist!
Will try your advice and let you know, thanks for responding 
Hi Tried the above, first page stayed with the manual changes, subsequent pages have now changed their order and are not following my manual adjustments?
the collection has completely reset again, very frustrating
No point sharing the screen shot even the manual selection has reverted back, if there was an emoji I’d be shrugging my shoulders
HI, Still the same problem with manual function, any other idea’s?
Hey, @paversengland !
Thank you for getting back to me with the additional information and the screenshots. So it sounds like in your case, the collection order is reverting on the admin end as well as the live site. This is definitely an odd situation, and I’d like to get a closer look at your shop and so some troubleshooting on my end. I’ve sent you an email to the email address associated with your Shopify Community account. Please reply back to that email, and once you’ve been authenticated I can dig in deeper for you.
Looking forward to hearing back!
Hi, I just spent 5 hours reorganising my collections on Safari browser this time as opposed to Google and Guess what, All my work has reset from my manual creation to a completely different order, CAN YOU PLEASE HELP there must be some setting or something as there seems to be a lot of others with the same problem, I am losing sales big time because of this issue HELP!!!
Hi,
I’d really appreciate your help as I’m sure it’s something simple but it’s
driving me crazy,
Thanks
Keith
Any joy?
Hey, @paversengland !
Ash here again.
At this time I don’t have any updates yet, but I see that our team is currently investigating this further in the email ticket we started together. As soon as we have some more information on whats causing the issue with the manually sorted collections, and/or a solution to implement, we’ll follow up with you via email in that open ticket. I hope to see this resolved for you shortly, and feel free to reach back out if there’s anything else you need assistance with in the mean time.
